Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍

✅The Role

As the Platform Support Manager, you will be responsible for managing and organising a world class support function for all our business applications.

The Platform Support team collaboratively provides global support including, but not limited to: Response and resolution of Incidents & Problems, and Service Requests via phone, an ITSM portal, and e-mail.

The ideal candidate must be a clear, candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer-service.

The ideal candidate should also be able to demonstrate a proven track record of having build (customer) support teams in the past, while leveraging known ITIL methodologies.

✅Responsibilities and Duties

• As the Platform Support Manager, you will be responsible for managing and organising a world class support function for all our business applications.
• The Platform Support team collaboratively provides global support including, but not limited to:
• Response and resolution of Incidents & Problems, and Service Requests via phone, an ITSM portal, and e-mail.
• The ideal candidate must be a clear, candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer-service.
• The ideal candidate should also be able to demonstrate a proven track record of having build (customer) support teams in the past, while leveraging known ITIL methodologies.

✅Essential

• Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
• Strong knowledge in scripting (any; Powershell, Python, C/C#, Go, Java, Javascript) 
• Strong knowledge in database querying (any; SQL, Elasticsearch) 
• Strong knowledge of web application architecture (Front-end, Back-end, APIs etc.)
• Good knowledge of cloud based infrastructure (Azure, AWS, GCP, etc)
• Good knowledge of messaging brokers and queues (Kafka, RabbitMQ, etc)
• Excellent English language communication skills, both verbal and written, with the ability to communicate effectively with a range of audiences
• Excellent written & verbal communication, interpersonal, and presentation skills
• Strong customer-service and problem-solving skills
• Ability to work collaboratively in a geographically distributed team environment
• Able to effectively prioritize work under pressure in a highly dynamic work environment 
• The natural ability to proactively reach out and facilitate communications